At Modestreets, operated by Indomitech Innovations, we are committed to providing a trustworthy and transparent shopping experience. We believe in addressing customer concerns promptly and fairly. Our Grievance Redressal Policy is designed to ensure your complaints are handled efficiently and in accordance with relevant laws.  

What Is a Grievance?  

A grievance is any dissatisfaction or issue related to a product or service purchased through our platform that you wish to resolve. This can include concerns about product defects, delayed or incorrect deliveries, payment issues, difficulties with returns or refunds, dissatisfaction with customer service, or questions regarding our policies.  

How to Raise a Grievance  

To raise a concern, please follow these steps:  

• Visit Our Support Section: Go to the “Contact Us” page on our website or app.  
• Select the Appropriate Category: Choose the topic that best fits your issue.  
• Submit Your Complaint: Provide all relevant details, including your order number, a description of the issue, and any supporting images or documents.  

Once submitted, our support team will review your grievance and get back to you promptly.  

Escalation Procedure  

If your concern is not satisfactorily resolved by our customer service, you may escalate the matter to our designated Grievance Officer, as mandated by the Information Technology Act, 2000, and other applicable regulations.  

Grievance Resolution Process  

• Acknowledgement: We will acknowledge receipt of your grievance within 48 hours via email.  
• Grievance ID: A unique reference number will be assigned to your complaint for easy checking.  
• Resolution Timeline: We aim to resolve grievances within 7 working days, or as required by law.  
• Regular Updates: You will receive status updates on your grievance through your preferred communication method.  

Closure of Grievance  

A grievance will be considered closed under the following conditions:  

• When you receive a satisfactory solution from our team or Grievance Officer.  
• If there is no response from you within a reasonable period after resolution has been offered.  
• When a final resolution has been communicated according to our policies and legal standards.  

Contact Details  

For any questions or to file a grievance, please reach out to us at indomitechinovations@gmail.com.  

Important Note  

This policy is subject to periodic updates. Please refer to our Terms of Use and Privacy Policy pages for the most current information.